will try that however I already did plenty of tests with real adresses in the country and it worked fine, though it was failing at the beginning.
Topic summary
Main issue: Many visitors begin checkout (entering name, email, address, opting in) but do not complete purchase. Store owner confirms test checkouts work, products are in markets, and shipping zones exist; earlier failures were fixed.
Key suggestions:
- Verify shipping zones/rates end-to-end with real addresses to rule out address-based rate gaps.
- Optimize checkout UX: simplify steps, offer more payment methods, show transparent/competitive shipping (e.g., free options), improve site speed, and add trust signals (clear contact/returns, reviews).
- Analyze behavior to find drop-off points (unexpected costs, limited payments), gather customer feedback, follow up with non-purchasers, address trust/urgency, and confirm technical stability.
Tools proposed:
- Checkout survey app to ask questions at checkout to learn drop-off reasons (requires Shopify “checkout extensibility,” i.e., checkout customization via apps); vendor cites past 50% response on ~150 responses/day and a promo offer.
- Product-level analytics app to identify which products attract views but are abandoned; demo and 30‑day trial provided.
OP updates: Will try suggestions; believes many are already covered. Sent emails to non-buyers; emails opened but no replies yet.
Status: No root cause identified; further data collection and possibly a site deep-dive are suggested. Discussion ongoing.