I would check each email template in Notifications page in the 3 sections related to shipping / fulfillment (Shipping, Local delivery / local pickup if applicable). If the email is coming from your store, it’s got to be one of those I would think.
If you have any apps connected that send emails, check those too.
The email may be different in preview mode in Notifications than it is in the actual email, depending on the contents of the email, so I would look at the code of the notification as well.
Another thing you can do:add some text to the Notifications email, then create a test order, then mark fulfilled and compare the email you got with the one you think it should be in Notifications (for example if your order gets fulfilled it’s probably the Shipping confirmation email). Once you identify the text you can verify it’s that email. With that test order, you can cancel fulfillment then fulfill again, giving you the opportunity to run some tests to see which it is.
Thank you, looks like there was some code that was preventing the text from appearing.
Are you able to refer to what code was the in the way, I am dealing with the same problem. Thank you!
