In your setting under Store Details, is the store name correct?
Topic summary
Main issue: Order confirmation emails are showing the merchant’s personal name as the sender, while the sender email is the business address. The merchant can’t find where to change the display name (sender name).
Suggestions provided:
- Verify the Store name under Settings > Store details to ensure it’s the intended business name (may be used in emails).
- Update the sender display name via Settings > Notifications. Navigate to Customer > Order confirmation, then in the Email details section edit “Sender name” to the business name.
Latest update: Another participant reports they cannot see an “Email details” section in the Order confirmation notification and asks for guidance, suggesting possible UI differences or missing permissions.
Notes:
- “Sender name” refers to the display name shown to recipients in their inbox, separate from the sender email address.
- A Shopify help link for setting up email was shared.
Status: Unresolved. Key open questions: Where to change the sender name if “Email details” isn’t visible, and whether the Store details name controls the display name in this case. No final action confirmed.