I keep getting the “Package weight exceeds the maximum limit” when trying to publish my products to ebay. I’ve selected the ebay standard envelope which goes up to an oz or even higher? Which in any case doesn’t matter because what I’m selling is 0.35 oz. I’m not understanding why I keep getting this error.
Topic summary
A user is encountering a “Package weight exceeds the maximum limit” error when publishing products to eBay through the Marketplace Connect integration, despite their items weighing only 0.35 oz and selecting eBay Standard Envelope (which supports up to 1 oz or higher).
Additional Issues:
- Bulk editing fails completely—no items appear for listing
- Previously resolved condition/grade errors for non-sports trading cards have returned
- The app behaves differently for individual versus bulk listings
Configuration Details:
- eBay shipping policy is set to Standard Envelope
- Product weight is configured at 0.35 oz in Shopify
- Dimensions and shipping policies appear correctly mapped in app settings
- User has tried reinstalling the app, clearing cache/cookies, and different browsers
Status: Unresolved. Codisto support has responded, directing the user to contact them via email or the in-app chat for direct troubleshooting assistance.
Hi Haileyjoe,
So I ended up deleting the app and re-installing it because I was running into some other issue. Here I am trying it again. I had an issue where it kept giving me an error on condition and grade (non sports trading cards) which I somehow fixed, then forgot how to do it again, and now it’s not asking for it when I’m doing it individually versus a bulk which I guess I need help figuring that out as well. In any case, here are some settings I have.
My ebay shipping policy is set to this:
I’ve set it to the correct one in the settings here:
For the dimensions, I’m assuming you’re talking about this?
The weight is set in the product itself
Oh and if I try bulk editing, this is what I get:
It won’t list any of the items. I had this issue last night as well, I deleted cache and cookies, and have tried different browsers as well.
Hi,
Joy V here from Shopify Marketplace Connect support. We will be more than happy to assist you with all the concerns you have in using the app and the errors you are receiving from eBay. Kindly contact us directly via email at marketplace-connect@shopify.com or via chat by clicking the Need Help button that appears on the lower-right portion of the Marketplace Connect app or on any Marketplace Connect articles.