Hello RayBan81,
You’re definitely right - you’re not the only person struck by fraudsters! I’m sorry to hear that you’re experiencing many chargebacks in your store and we understand that this is time consuming and costly to your business. You mentioned that fulfillment happens straight away in your store, which seems to be attracting fraudsters. I recommend adding an extra layer of fraud management in addition to Shopify’s risk rating score.
Try our eComm360 Fraud Prevention App for 30 days on the Shopify marketplace for free to reduce pesky chargebacks and fraud losses. eComm360 allows you to choose whether to approve or deny an order, before fulfilling it to provide you with a transparent order protection process. And you’re encouraged to set your risk range so that riskier orders are automatically denied, before chargebacks occur.
Feel free to reach out to hello@cybertonica.com, and we’ll be glad to offer any assistance to protect your business against fraud risk.
Kind Regards,
Naz from eComm360
Combining real-time threat intelligence and order monitoring to prevent fraudulent orders with eComm360.