I keep getting texts from shopify with codes for items I have not purchased. Some of my shopping accounts have already been compromised, how do I delete my account?
Topic summary
A user is receiving unauthorized Shopify verification codes via text for purchases they didn’t make, indicating potential account compromise. They want to delete their Shopify account to prevent further unauthorized activity.
Recommended Solutions:
- Navigate to Shopify Admin → Settings → Plan → Cancel Subscription
- Uninstall any apps with monthly charges before deactivating
- Consider unsubscribing from texts/notifications if previously logged into other stores
- Follow official Shopify Help Center guidance on pausing or deactivating accounts
Status: The issue remains unresolved as the original poster hasn’t confirmed whether they successfully secured or deleted their account. The discussion provides procedural steps but doesn’t address the underlying security breach or whether the user should take additional protective measures (password changes, contacting support about fraud).
You can close your Shopify accounts by following these steps.
Go to Shopify Admin >> Settings >> Plan >> Cancel Subscription.
Make sure before deactivating this you must uninstall the apps that charge you on monthly bases.
Hi @Gomesdo2025 Follow the 7 major steps in this blog post here https://www.mageplaza.com/insights/how-to-delete-shopify-account.html to deactivate your Shopify account
Hi @Gomesdo2025
Under this circumstance, you can consider unsubscribing some texts or notifications if ever logged in some accounts before from other stores or platforms, then read this article from Shopify Help Center I collected here below to disable or terminate your account entirely. Thank you!
https://help.shopify.com/en/manual/your-account/pause-deactivate-store