I have some promotions in my mega menu. They look great on the desktop version but aren’t showing up in the mobile version. Can anyone help me with this?
Topic summary
Main issue: Promotions placed in the site’s mega menu display correctly on desktop but do not appear on mobile.
Context: A mega menu is a large drop-down navigation that can include rich content like promotional banners or images. The poster shared screenshots showing the discrepancy between mobile and desktop views, indicating the mobile version lacks the promotional content.
Recent updates:
- Community members requested the store URL to inspect behavior directly across devices.
- They also asked how the promotions were added to the mega menu (e.g., configuration steps), to determine the cause.
Actions requested:
- Provide the store URL.
- Describe the method used to add promotions to the mega menu (theme settings, custom code, or app), to enable targeted troubleshooting.
Status: No resolution yet; the thread is awaiting the requested information. Images are central to understanding the issue (mobile vs desktop screenshots).
Hi there, @Moeezahmad9 . Thanks for taking the time to reach out to the Shopify Community with your mega menu situation! My name is Imogen. It’s good to meet you!
Are you able to provide us with a URL for your online store so we can see how these promotions are appearing on desktop, and compare it to what we view on mobile? Additionally, can you provide us with some information around how you’ve added these promotions to your megamenu? This contact will be helpful for anyone that happens by this thread to determine the best way to assist you!
Hello @Moeezahmad9 ,
Can you please share your store URL so that I can check from my side?