Menu Link directing to wrong page

Hi There,

I’m not sure if something broke on the site but we switched store locators and now, for some reason, when you click the “About” link in the menu it takes you to the store locator. I have gone into my menu admin to make sure it’s directing to the about page. I’ve also created a new about page and tried having it direct to that - still store locator. At this point I need some input from the crew here because I’m not sure why it’s doing that. And yes, the page content is there. Attaching screenshots so you all can see.

for those who can dive in. It’s www.amuninni.com

Hi @LookingGoodLouis

To me it looks like you created a store locator page on the default page template. So all other pages that use the same template and the same code do not read content from the admin.

Try to create new store-locatore Page template and have code/sections for map only there. And for rest get back to default page content.

Hey @LookingGoodLouis

Most likely that is because your store locator is built on the Default Page template. You have two options.

  1. Build your Store Locator page on a different template (Recommended)
  2. Build your About Us page on a different template.

I suggest to build the store locator on a different template because in future if you create more pages and if they have the “Default Page” template then this problem will occur again as well.


Hope that helps! If it did, a Like and Marking it as Solution goes a long way and helps others find the fix faster too.

Best,
Moeed

But why would it only happen with the about page? I have a ton of other pages built on the default template but the about page is the only one directing to the store locator

Okay I created a new template for the store locator and the About section is still getting directed to it. Is there anyone who can identfiy why this is happening?

Can you try to check in the redeirection settings into your store. This will helps to check why the page is redirecting.

In that case, you can do these 2 possible solutions.

(1) Check the page redirections whether there is page redirection implemented into your site.

  • Go to Shopify AdminMenuURL Redirects → If there is already URL redirect, then just delete it.

(2) Change the slung/url of this page and then try again.

  • Sometime the url mismatch with the existing url of the page. Which cause the redirection. In that case you can simply change the url of this page from about-amuninni to about. It will helps to avoid from the redirection.

By following the steps above, you can definitly fix the issue with the page redirection.

Hope it’s help.

@LookingGoodLouis

About us page is not the only one, here are a few more

/pages/cancellation
/pages/terms-conditions-agb
/pages/privacy-policy
/pages/shipping
/pages/imprint-data-protection

That means they all use same, and I guess Default template. Check in your theme editor, for example I have multiple templates and default page template is assigned to 2 pages

Another thing you should check what template is your store locator page is using.

You can check a bit of documentation here if needed
https://help.shopify.com/en/manual/online-store/themes/theme-structure/templates

I recommend you create a new page template, then select the About page template for this new template. Because for now, you are using the Default template for this page, every section you add to the page will appear on all pages that use the same template.


Best regards,
Dan from Ryviu Reviews & Loyalty app

Hey @LookingGoodLouis ,

If your navigation is pointing to the correct page and you’ve already tested with a brand new About page it doesn’t sound like a menu issue.

I’d check for a URL redirect theme customization or a setting from the new store locator app that may be overriding the /pages/about-amuninni URL. Since the page content exists it seems more likely that something is redirecting the request rather than the page itself being incorrect.

Thank You !

Thanks everyone, I could still use some more hands on help here if someone is able. I tried creating a new template for the about page to test this but it still goes to the store locator. There are no url redirects on the site and I’m honestly stumped. Is there anyone who can help me fix this?

OK @LookingGoodLouis

Let’s go from the start.

  1. Can you take a screenshot of your Store Locator admin page to confirm which template it uses?
  2. Can you take a screenshot of the page in Online Store > Edit theme > Pages > Default page

About page menu link is NOT re-directing to a different page. As shown in the screenshot, the url is your About page.

When you create a page, you must assign the page to a template.

This template decides what content is shown.

So, if you prefer a system so you can remember, number 1 is create your template. Number 2 is create the page. Number 3 is assign the page to the template. Number 4 is assign the menu links. Number 5 is go to the template and edit the content.

Everyone here is telling you the same thing.