Menu not clickable on Mobile

Technical Q&A
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Topic summary

  • Initial report: On mobile, the header and footer menus render but are not clickable on first load of the homepage. After navigating to another page (e.g., via a sales button) and returning, the menus become clickable.

  • Scope: Issue appears to affect only the first load on mobile. Desktop works as expected. Site: goldenstatefloors.com.

  • Follow-up observations: The original poster notes the site is working on their in-office devices and thanks another participant for demonstrating the problem, suggesting intermittent or device-specific behavior.

  • Technical context: Tags indicate potential front-end causes (CSS/HTML) or theme templating (Liquid), but no code snippets or specific changes were shared.

  • Outcomes/decisions: No fix or actionable steps identified in the thread. No consensus on root cause.

  • Status: Unresolved/ongoing; needs reproduction details (device/OS/browser), console or network errors, and possibly first-load scripts/CSS affecting pointer events or overlays on mobile.

Summarized with AI on December 12. AI used: gpt-5.
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Hi! Our website works fine on desktop, but on mobile, both menus (header and footer menus) appear totally fine but you cannot click on anything unless you navigate somewhere else within the website (click a sales button link, etc) then go back to the home page. So essentially, the menus will not work on mobile on the first load up and won’t work unless you travel eslewhere on the site then come back to the home page. Does anyone have any ideas what I can do to the code or where to help this situation?

Website link: goldenstatefloors.com

Thank you in advance!

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Hello! goldenstatefloors.com is not working? It’s coming up for us here at the office.

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So strange, it’s coming up good here on all of our devices. Thank you for showing me!