Issue: Google Merchant Center (GMC) kept rejecting a store’s return policy configuration despite matching return days (e.g., 15 days) and trying “no days limited,” with active return policies and rules in Shopify.
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Status: Resolved. Core takeaway—align GMC settings with a clear, comprehensive, and compliant on-site returns policy.
hello, my return policies always get rejected when configuring on merchant center, no matter what option i choose.
i have active return policies and return rules. I tried to match return days(ex: 15 days on shopify and 15 on merchant, but still wont work) also tried “no days limited”
what im missing? thank you.
Make sure your returns policy on the website is legally complete as well. How many times I see missing details is a lot. To ensure you are legally compliant, get in touch with a legal expert, or use an online company that generate policies for you.
So that you can ensure you are compliant.
oh, so they read the actual policy to validate it? i just thought it is just some configuration problem. Thank you.
Yes, they check the policies to ensure what you say in GMC matches what is in your policy on the website.
Thank you ! its know fixed, i made the policy easier to read and clearer and got accepted.
