Merchant sees blank page when trying to install the app

Retired Boards Appdev Authentication

Topic summary

App developer reports that installations have worked previously, but one merchant encountered a blank page during the OAuth authorization step when attempting to install the app.

  • Seeks confirmation from others who may have experienced the same issue.
  • No troubleshooting steps, causes, or solutions discussed yet; status is unresolved.
Summarized with AI on December 19. AI used: gpt-5.
1

Hello there, hope you’re doing well.

We’ve published our app on the Shopify App Store and merchants have been able to install it successfully without issues. Yesterday a merchant contacted us and reported a blank page when doing the OAuth step when trying to install our application.

Anyone had this issue before?