Main issue: An email notified that a merchant shared a payment customization error report, but the Extensions dashboard showed no shared errors. Screenshots show the notification email and a dashboard view with no results.
Investigation/update: The merchant shared the report today, but the error was originally created about 20 days ago. With the dashboard’s default filter set to “Last 24 hours,” the report did not appear.
Resolution/workaround: Changing the dashboard time filter to “Last 30 days” revealed the error report. This indicates the dashboard surfaces reports based on their creation date (or a broader time window), not necessarily the share time.
Outcome/status: Resolved by adjusting filters; no platform bug identified. Practical takeaway: When following email links, broaden the dashboard date range to include older reports that are shared later.
A merchant shared a payment customization error report and i received an email:
Yet, when i click the extensions dashboard there is no error shared by anyone, also, i should mention that the error report was shared less than 24 hours ago, so it definitely should have it saved. Is this a bug?
It turns out the merchant shared TODAY some error created something like 20 days ago. So when clicked the email, i entered the dashboard with the default filter of last 24 hours and it shows nothing, so i filtered for 30 days and then i was able to see the error report
