Earlier this week we added the ability to merge customer profiles. We’ve followed up in the various topics that have been posted about this followed by starting this topic so we could collect your feedback and questions. You can now merge customer profiles. Thanks to your advocacy and feedback - …

Hey, @Biordi ! We really appreciate your input on suggesting some additional sorting functionality by first & last name. Although we don’t have a timetable for this being considered to roll out as a feature, we certainly appreciate the feedback. I’ve gone ahead and submitted this feedback to our de…

Hey, @Dan_Knowlson ! I totally see how that could be both beneficial and time-saving to merging customers. I’d be happy to pass this feedback along to our developers for potential future implementation. If there is anything else I can help you with, please let me know.

Hi Dan, Thanks for your reply - glad to hear it’s working for you. Identifying the source of duplicates and surfacing them for you in the Shopify admin are top problems our team is working to solve. We will keep you and the community posted as we have update.

Hey MrLaundry, Please submit a help ticket with this issue - https://help.shopify.com/en/support/login so our support team can gather more context and help resolve the issue. They will need to see the example of the customers you are merging where the merge is blocked for this reason. That will hel…

Hi MrLaundry, Thanks for sharing the screenshot here. The product team is working to resolve this for you and I will share an update asap.

@tmc222 It sounds like there could be an issue, but the team would need to investigate further. Please submit a help ticket here - https://help.shopify.com/en/support/login - and our team will be able to follow up with you specifically.

Customers must be-able to have more than one email address. It is critical as many retail customers order under different email addresses. In addition many business require duplicate correspondence to be emailed to different people within an organization which requires 2 or more email addresses! Thi…

I have the same issue Search of my customers shows “customer 1” below showing 3 orders $221 total spent [image.png] When I click on the customer name it shows they only have one order. The timeline does have the correct information and shows all their orders. [image (1).png]

Merge Customers - Feedback and questions

Shopify Discussion

tmc222 November 3, 2022, 10:36pm 18

When attempting to use this feature we receive an error message “Customers can’t be merged. Customer merge failed.” without any other information as to why.

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Merge Customers - Feedback and questions

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