Earlier this week we added the ability to merge customer profiles. We’ve followed up in the various topics that have been posted about this followed by starting this topic so we could collect your feedback and questions. You can now merge customer profiles. Thanks to your advocacy and feedback - …

Hey MrLaundry, Please submit a help ticket with this issue - https://help.shopify.com/en/support/login so our support team can gather more context and help resolve the issue. They will need to see the example of the customers you are merging where the merge is blocked for this reason. That will hel…

Hi MrLaundry, Thanks for sharing the screenshot here. The product team is working to resolve this for you and I will share an update asap.

When attempting to use this feature we receive an error message “Customers can’t be merged. Customer merge failed.” without any other information as to why.

@tmc222 It sounds like there could be an issue, but the team would need to investigate further. Please submit a help ticket here - https://help.shopify.com/en/support/login - and our team will be able to follow up with you specifically.

Customers must be-able to have more than one email address. It is critical as many retail customers order under different email addresses. In addition many business require duplicate correspondence to be emailed to different people within an organization which requires 2 or more email addresses! Thi…

I have the same issue Search of my customers shows “customer 1” below showing 3 orders $221 total spent [image.png] When I click on the customer name it shows they only have one order. The timeline does have the correct information and shows all their orders. [image (1).png]

@MrLaundry I have this same issue. I made sure to delete all my existing metafields, but it still gives me that error on about 60% of the ones I try to merge. It only lets me merge about 5% of the ones I try to…

I am also having the same issue. Merged 2 customers who both had 2 orders each. But after merge Order = 2 and Average order value showing wrong value. It does show all orders when I check orders list. When I search customer from Customer, it shows 4 orders.

Just FYI for anyone doing this- it triggered abandoned cart flows in my Klaviyo for items we haven’t had in forever. I just happened to check Klaviyo activity after accidentally sending flows to my best customers ? :female_sign: Turned off the flows while I work on it, but I guarantee there are a l…

Merge Customers - Feedback and questions

Shopify Discussion

AbdrhmnShata November 7, 2022, 11:59am 21

Can you pls provide more info?

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Merge Customers - Feedback and questions

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