Earlier this week we added the ability to merge customer profiles. We’ve followed up in the various topics that have been posted about this followed by starting this topic so we could collect your feedback and questions. You can now merge customer profiles. Thanks to your advocacy and feedback - …

Hello! We are also currently blocking “private metafields”, which are created by Partner Apps. Please verify that there are no metafields added by apps and try again.

Hello! This is a known issue – rest assured, the data is not lost. Our customer data platform team is tackling this bug and will make sure that the correct statistics are displayed.

This is EXCELLENT – and we were able to merge one customer with her other email address flawlessly. THANK YOU. We DID encounter an issue when we went to merge subsequent duplicate customer accounts – because they had previously been given Gift Cards. [FontFixation_0-1668693483045.png] Whether any…

me too i would like to know how to merge with this issue

Hello! We are currently blocking any customer merges with gift cards (disabled, expired, or enabled). However, the team is actively working on this and it should be available at some time after BFCM. Hope this helps, Stella

Thanks a lot. It’s working fine for us. Everything is fine. :slightly_smiling_face:

It works well. And thank you! It’s super helpful try and clean up our database. Will a multi select be coming soon? (I’m looking at you Google! Frickin’ John Smith…)

Hi! Just looking for an update on merging accounts with gift cards. I know the resolution was said to be coming after BFCM, but I was curious if that resolution is this year or planned for 2023? Thanks so much!

Any updates on when this will be resolved? I have the same issue of not being able to merge a customer because she used a gift card 18 months ago.

This worked in the past, but I just tried this again. My customer used us 26 times and now changed his email. He placed 2 orders under then new email and would like his records, orders and rewards merged. The “merge customers” did not work. It states a server error and wants me to delete an accoun…

Merge Customers - Feedback and questions

Shopify Discussion

RobertChin November 22, 2022, 5:32pm 32

Thanks a lot. It’s working fine for us. Everything is fine.

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Merge Customers - Feedback and questions

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