Earlier this week we added the ability to merge customer profiles. We’ve followed up in the various topics that have been posted about this followed by starting this topic so we could collect your feedback and questions. You can now merge customer profiles. Thanks to your advocacy and feedback - …

This worked in the past, but I just tried this again. My customer used us 26 times and now changed his email. He placed 2 orders under then new email and would like his records, orders and rewards merged. The “merge customers” did not work. It states a server error and wants me to delete an accoun…

Thanks for getting this feature added in finally…has long been an issue for us (since 2012!) For our particular situation, there is an issue - we sell only digital download content. We use FetchApp as our software distribution service that integrates with Shopify. The problem arises when you use th…

Love the merge customer functionality. It has been a long time coming. Can you work on being able to merge duplicate customers who have gift cards. Surely that should not be too hard for the developers. T

Even if they have used the Gift Card, you can not merge because they “had one”.

There are so many limitations to this that it is absolutely useless! Many of these customers are B2B as businesses often have multiple email addresses. Profiles can’t be merged in the following cases: either of the customer profiles has a subscription contract either of the customer profiles is a…

I came here to ask the same thing. I finally need to use it and it’s nowhere to be found.

Hello! There is a new dedicated Customer Merge permission that needs to be enabled for staff members to access the Merge feature. Please ask your store administrator to enable it. See General staff permissions > Customers > Merge customers We are actively working on removing the gift cards limitati…

Far from complete… But it’s a start… This works fine as long as the entire ecosystem of Shopify is involved. Once you provide any third-party integration into the system - it fails. So if you are using a Rewards Program, Incentive Program, or any other “Discount” App, the system generates an error …

This was my intial complaint. Even if the customer used the “reward” “gift card” or any other promotion applied to their account and now it is inactive, you still can not merge. Please let us all know when Shopify understands this issue. We are retailers that have promotions or reward systems.

Merge Customers - Feedback and questions

Shopify Discussion

j_holden February 1, 2023, 4:39pm 41

Has the merge feature been removed again? The option is no longer showing when I view a customer.

It was helpful sometimes, but to be truly effective it needs to be available for customers who have had gift cards.

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Merge Customers - Feedback and questions

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