We’ve lost the feature to merge customer accounts (for customers who have multiple accounts in the system). We used to have this feature, but no longer. Can you please advise how we can merge customers and clean-up the profiles?

Hey @rbtl_gabrielle ! I just checked and this does appear to have moved, but is still available for me. [Brett_Helium_0-1709939614383.png]

Merge Function No Longer Available for Customer Accounts

Retail & Point of Sale

rbtl_gabrielle March 8, 2024, 11:53pm 3

Thank you @Brett_Helium ! That’s where we had it previously as well , but it’s disappeared! I’ll see if I can prompt Shopify to advise on what happened to our view.

Topic		Replies	Views
How can I merge multiple customer accounts? Shopify Discussion troubleshooting	8	50	November 2, 2022
Merging Customer Accounts - wanted for over SEVEN YEARS Shopify Discussion	20	40	November 2, 2022
How can I merge duplicate customer accounts? Shopify Discussion troubleshooting	6	41	November 2, 2022
Can we merge customers on our platform? Shopify Discussion	4	23	November 2, 2022
How can I combine multiple customer accounts? Technical Q&A	29	638	November 2, 2022

Merge Function No Longer Available for Customer Accounts

Related topics