Merging E-commerce products with Services and Appoitnments

Store Design
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1

I have had my Shopify e-commerce store for about 5 years where I strictly sold physical products for shipping. As my beauty business has grown, I am now able to offer skincare services and I am having trouble designing my website seamlessly. I want to offer a simple user experience for my customers and clients, however I do not know how to do so.

So far I have added the Appointo Shopify app for appointment booking. It has changed the button from “add to cart” to “schedule appointment” for my service listings however I would like a separate “check out” process for services vs. product orders where I have the flexibility to request a deposit OR just request that clients pay in full at booking (which is how it is set up now).

Additionally, I would like a full page on my website dedicated to booking services where clients and customers could go to learn about my services and book from that page. I would also like to link that page to my business card QR code when networking. I thought I created a page to house this new addition, but it seems there must be something I did wrong. When I click the “Book Appointment” link from my main header, it takes me to a page, but does not show my service listings. I reached out to Shopify support and received some directions via email and followed them, asked the rep to double check if I did it correctly and he said it was all good. Then I went to check myself to access the page and again… nothing. No services listed. There is no access to speaking to someone over the phone for a clear walkthrough the way Shopify used to be … so I am now very stuck. And it is affecting my business and ability to book and service my potential clients.

Lastly, I would like to get this figured out soon because I have many ideas to expand my business and offer more things like digital products and apparel merch for my brand, but if I cannot seamlessly house all of these things on my website it is a hinderance. I’m thinking I may have to look at a new host because I am not sure if Shopify is capable of doing what I need at this point.

If anyone has ANY advice, step by step instructions, or a contact to speak with someone from Shopify directly, that would be greatly appreciated!

2

Hi IndiaG1, I came across your inquiry while searching for answers to the same question. By any chance, were you able to figure out the process of installing a “service” option in addition to your products offered? I am in the process of a business remodel. In addition to my personalized gift items such as drinkware, tote bags, hats, etc., I am now also offering balloon decor installation services for events and would like to incorporate this into my shop if possible. Your question perfectly matched my thoughts, and any insight will be of great value to me! Best of luck!

3

Hi India, BookThatApp might just be the app you’re looking for. The app only adds a widget to the products that were added to it. You also have the option to display a widget (https://bookthatapp-demo.com/collections/professional-services/products/personal-trainer) or a button (https://bookthatapp-demo.com/products/booking-now-button). The app replaces the “Add to Cart” button on product pages. Also, it has a Deposit with the setting to give customers the option to pay in full or pay the deposit.

Another thing to add: the app has an appointment widget, which is usually used for services. This widget has an Embed feature which generates HTML code that you can copy and add to any page in your store. So, this widget could be placed on your services page. Customers who interact with the widget there, will be able to choose the product/service they want to book > select their date and schedule their appointment.

As for the QR code you wish to place on your business card; you could use a QR code generator to turn your services page URL into a QR code. This isn’t a service offered by the app, but you can find many results in a search engine like Google or Bing.