Hey there eCommercers!
With time i’ve seen many bugs and mistake’s from Shopify’s side. The small simple things that should’ve been implemented or fixed as the time goes by. For example, Shopify just recently added their own Currency Changer and Language Translator in one app.. It’s a bit buggy, but seems to work. Now they made Shopify e-mail, Quite good, yet STILL BUGGY!
Now, why am i here? I’m here because i have a customer that ordered 2 products, the problem is they misspelled their e-mail in the second order. And guess what? I cannot merge the two accounts as one, so the customer would receive all the product updates, as shipping, tracking, confirmation.
Now, let me ask you this Shopify, i tried to search online for the fixes.. all i found was posts starting FROM 2013 ALL THE WAY UP TO 2020, that people cannot merge accounts if this issue arises.
Here are a few links starting from 2013:
https://community.shopify.com/c/Shopify-Discussion/Customer-Registration-Problem-quot-Email-has-already-been-taken/td-p/99004
and
https://community.shopify.com/c/Shopify-Discussion/Merge-two-customer-accounts-into-one/td-p/199735
HOW IS THIS STILL POSSIBLE AFTER 7 YEARS? 7 YEARS!!! Hundreds and not if Thousands of people have requested a fix for this, but every complaint,bug,issue is being downplayed with a sh*t fix or just simply deal with it.
When are you actually going to start to care about the community and not the profit you make from our transactions?
There are so many problems that are so simple fix, by implementing a simple code in your system.
We barely see any updates and when we do they are something that either we don’t need or what had to be implemented and done years ago.
On the behalf of your Customers, Shopify, Please fix this issue and listen more to your audience on what has to be fixed or implemented to make this a even better platform for us and you.
Regards, Martin.
5 Likes
This is a HUGE problem and no good reason why it hasn’t been fixed in all this time. Shopify replied in 2013 that they can merge an account if we contact support. This is extremely inconvenient and inefficient. Maybe if all their customers start sending endless support tickets to have accounts merged they will listen and create a fix?
3 Likes
Yeah, i even doubt that they will respond to this.
And Thanks for adding a comment with proof!
2 Likes
UPDATE ON THIS
Now i can’t update tracking, because oberlo say’s this - “More than one order with order number found”. Which is something you don’t see everyday.
So now i can’t even update the tracking for customer in oberlo.. GREAT!
2 Likes
I know it’s been a bit since there was any action on this thread but I just found out this weekend I can now go in a clean up my customers recent transactions and “merge them” in a sense.
While there is no simple merge feature and the work around is a process it is at least possible now and insanely helpful. My process has been:
- Search for customers name in our database (I started with ones I knew were particularly bad) so that I saw all the duplicate accounts.
- Find the account I want to now use as the primary account (basing off which had most sales, email subscribe status, phone number, etc) and my trick was adding an asterisk to the end of the customer name so it differentiated itself from duplicates.
- Next, search the customer name in orders so pull up all order history.
- Now inside of the order you can remove and replace the customer attached to the transaction. So remove the incorrect duplicated accounts, and then re add the correct profile for the customers.
- Now back in the customers tab when you search the name it should show all the of the duplicated accounts now have 0 orders and one account holds all the transactions.
- Delete the unnecessary 0 order accounts and that leaves with you one neat and clean customer with all of their order history.
It’s a trip for sure, but insanely worth it for me where keeping in touch customers personally and knowing who my most valuable clients are and what they are purchasing. Ridiculous it took this long but I am very happy that I can finally get it cleaned up this week.
Hope this helps!!
Caleb
1 Like
Great catch on this! Thanks!
You can now merge customer profiles. Thanks to your advocacy and feedback - you can merge customer profiles to ensure you have the most accurate view of your customers.
Identify duplicated customer profiles with the same name, phone number, email address, or another overlapping attribute then merge customers to make sure you maintain quality customer data.
To merge customer profiles:
- Search for a duplicate customer in the Customers page of your Shopify admin
- Click on the customer’s name and review their customer profile data to identify what data needs to be kept or removed.
- Click into one of the duplicate profiles
- On the bottom right of the profile you will see a heading called, Customer Data
- Click the button in that section that says Merge customer
- Search for the customer profile you intend to merge.
- Complete the merge steps.
Keep in mind, not every customer profile can be merged. There are some limitations for merging profiles that you can review in the Shopify Help Center.
We know this has taken time, and we appreciate your patience. We are excited to be launching this improvement for you today and look forward to hearing your feedback so we can keep improving your experience maintaining customer data in Shopify.
1 Like
To help ensure feedback on the new Merge customers feature isn’t missed we’ve created a single feedback topic, and locked this particular topic.
If you have any feedback to share please post a detailed message in this topic: Merge Customers - Feedback And Questions
Thanks!
