Test order
Your payment gateway was in test mode when this order was created.i am receiving orders but payments are not coming trough i am excited and i need help asap
Topic summary
Multiple Shopify store owners are encountering a “test mode” warning on orders, despite believing their payment gateways are properly configured for live transactions.
Primary Issue:
- Orders display “Your payment gateway was in test mode when this order was created” message
- Some merchants receive actual payments while others don’t, creating confusion about whether transactions are legitimate
Specific Cases:
- One merchant using Mollie (Belgium) received payment after initial decline, but subsequent orders show as paid in Shopify while payment provider shows no transaction
- Another merchant ran store in test mode for over a year unknowingly; payouts arriving but not reflected in dashboard
- Several merchants just discovering test mode was active, concerned about lost revenue
Contributing Factors:
- Payment gateway test mode settings (Shopify Payments, Mollie, others)
- Failed initial payments followed by successful retry attempts
- Discrepancies between Shopify order status and payment provider records
Resolution Path:
Shopify support representative Victor is handling cases individually via email for detailed investigation. Merchants need to verify test mode is disabled in both Shopify and their specific payment gateway settings.
Status: Ongoing issue requiring case-by-case support intervention.