Metafields do not appear on product pages and dynamic source

Retired Boards Appdev Metafields
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Topic summary

A user created a metafield called “Match product” to display related products above the add-to-cart button on product pages, but encountered multiple issues:

Problems identified:

  • The metafield block doesn’t appear when adding new blocks in the theme customizer
  • Dynamic data sources show no data
  • An installed app block (from “Search & discovery”) with similar functionality also fails to appear in the theme customization page, though it works in other applications

Current status:

  • User contacted Shopify support, who recommended hiring a developer (which the user cannot afford)
  • Support also directed them to the community for assistance
  • Issue remains unresolved

The user included several screenshots showing the metafield configuration and the missing blocks in the theme editor.

Summarized with AI on November 14. AI used: claude-sonnet-4-5-20250929.
1

Hello.

I have just created a meta field with the name Match product (The goal is that I want to display products that match the product the visitor is currently viewing, located above the add to cart button).

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When I edited the customized theme, I tried adding a new block but the block from the meta file did not appear.

Then I tried using dynamic data and no data appeared.

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I feel very frustrated

Then I installed an app called “Search & discovery” where this app has the same function as what I wanted, namely “Complimentary product”.

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Strangely, this app block also doesn’t appear on the theme customization page. For the record, other applications can still appear.

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2

Hi Mangerikcom,

It sounds like you’ll need to connect directly with Shopify support to assist you in setting up either your metafields or the Search & discovery - you can start an interaction here: https://help.shopify.com/en/support/topic-select/login-issue/contact/chat

Hope this helps,

3

Hi Liam,

Thank you for the answer.

I already send them a message about this issue.

They gave me advice to hire a developer even though I didn’t have the budget for that. They also directed me to go to the community

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