missing images in a blog post and from files

Technical Q&A

Topic summary

A Shopify theme user reports that images from their most recent blog post have disappeared from both the post and the Files section, despite not deleting or modifying them. Previous blog posts created around the same time remain unaffected.

Suggested troubleshooting:

  • Verify whether blog images were uploaded via direct URLs, which may have become invalid
  • Check if any recently installed or updated apps modified the image addresses
  • Restore the original image URLs to resolve the issue

The problem appears isolated to one post, and the user seeks guidance on locating the missing files within their Shopify system.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

my most recent blog post has lost all its images, and they no longer seem to be there in files either and I cannot work out why as I haven’t deleted or changed them in any way. The previous blog posts (a few done in quick succession) are ok

Why? and how can I resolve this? is there any way to find the missing images in my files?

thanks

ps I am not technically that savvy, but i do know not to delete the files…

2

You can check if your blog images are uploaded via URLs directly. If so, these URLs should be invalid currently and it is the cause code. The way of resolving this issue is to check if other APPs modified image address recently and after restoring image URLs, this issue should be fine then, thank you.