Missing POS-Level Sales Breakdown in Native Shopify Reports

Topic summary

Missing POS-level sales breakdown in Shopify’s native reports: only the default Shop Location is shown, not the actual fulfillment locations used on orders.

  • Evidence: A third-party tool (Miller) retrieves all advisor locations via the Shopify API, indicating locations exist and sync correctly in Shopify.
  • Issue: Shopify’s reporting engine displays only the default store location, creating a mismatch with Miller’s location-level data.
  • Impact: Users cannot see sales by fulfillment location in native reports, limiting accurate POS/location analysis.

Key question: Is there a configuration setting to surface all fulfillment locations in native Shopify reports, or is this a limitation of Shopify’s reporting system?

Status: Unresolved; the poster is seeking clarification on configuration versus platform limitation.

Notes: Screenshots comparing Miller Reports and Shopify Native Reports are provided and central to illustrating the discrepancy.

Summarized with AI on December 10. AI used: gpt-5.

Miller is able to fetch every advisor location without any issue, which tells me all locations are present in Shopify and syncing correctly. The problem is that Shopify’s native reports only show the default Shop Location and do not include the actual fulfillment locations used on the orders. This creates a mismatch between what Miller can retrieve and what the Shopify reporting engine displays. If all locations are available through the API, then the native reports should also be able to surface them. At this point I’m trying to determine whether I am missing a configuration step or if Shopify’s reporting system simply does not support showing all locations.

Miller Reports:

Shopify Native Reports: