Hello,
I sell dog leashes online and have 6 colors to choose from. On mobile version, my “add to cart” sticky footer button does not add the correct color that has been selected. Just adds the first default choice.
Wondering how do I correct this issue.
Desktop is working but also has a dropdown for the color.
We’ve checked your store and found that the add to cart sticky button in the footer is working properly, maybe you have already fixed this error.
If you have any questions leave a question, and we will support you if possible.
Unfortunately, no.
The issue is the teal add to cart button not selecting the right choice rather than the Darker color Add to cart on the page.
I just tested this again and still not working.
Thank you for looking into the issue.
Actually we’ve tested in mobile mode and also on our phone, add to cart button at the bottom
helped us add the correct color we chose to the cart.
Video record: https://www.loom.com/share/175e24a68233436e995595c881b9ad74
If we misunderstand what you mean, please let us know.
Nope you did not misunderstand at all. It appears to be happening some of the time?
I have had some customers complaining and I was able to see the issue as well (though this morning it appears to be working properly).
Maybe the error occurs only with some customers at some point in time. The error is quite complicated as it’s related to the theme’s code logic.
Hence, we suggest you go to a Shopify expert to find a support person.
It’s what we can help with an optimal solution. If you need help from our expert, kindly share your request with us via Shopify experts. We will check it and give you a detailed solution. We’re looking forward to working with you.
If our suggestion helps you in some way, please give us a like. It motivates us to contribute more to our community.
@BSS-Commerce @GildedSocial You can use Pasilobus Sticky Cart app that works on any theme and the app also comes with a free plan. The app natively handles two-way sync with your add-to-cart forms on your product pages.
