Mobile Image Overriding Desktop Image on Slide

Shopify Discussion

Topic summary

A user is experiencing an issue where uploading a mobile image for a slide overrides the desktop image in the Palo Alto theme.

Problem Details:

  • Desktop image displays correctly when added first
  • Adding a mobile image afterward causes it to replace the desktop version
  • Issue persists after clearing cache and updating theme
  • This is a new problem that wasn’t occurring previously

Current Status:

  • User shared their store URL for troubleshooting
  • Support requested a screenshot to identify the specific location of the issue
  • Initial assessment suggests this may be a theme customization configuration problem rather than a code bug
  • Discussion remains open, awaiting further diagnostic information
Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I’m trying to upload a desktop image and a mobile image for a Slide. When I add the desktop image first, everything looks good on desktop. But when I add the mobile image, that overrides what’s on desktop. I’ve tried clearing my cache and updating my theme to the most current version, but nothing seems to work. This hasn’t been an issue before, so I’m not sure what changed. I have the Palo Alto theme.

2

Hi @summary

Can you please share your store url to better understand the code.

3

https://summarybrand.com/

4

Hi @summary

We tried to look, can you please share a screenshot as to where you are seeing the issue. This more or less seems to be a configuration issue at the theme customization end than anything else ?