hi - my site is working as designed on desktop. but on mobile, I am getting ‘no image’ with a circle / line through it on a handful of pages. i am unable to figure out what the problem is.
Topic summary
A user reports that their Shopify store displays correctly on desktop but shows broken image icons (circle with line through it) on mobile for certain pages.
Affected Area:
- Specifically occurring on the ‘About’ page
- Store URL: www.3x5life.com
Root Cause Identified:
- The banner image was not uploaded/configured for mobile devices
- Desktop version has proper images, but mobile-specific images are missing
Resolution:
- User needs to upload separate images optimized for mobile display
- Issue appears to be related to responsive image settings in the theme
Hi @walker_3x5 ,
Could you please share your Store URL and password (if applicable) so that I can review it and provide you with the appropriate solution code?
Looking forward to your response.
Thanks!
store url is: www.3x5life.com
specific page is the ‘about’ page
Yes I found the issue. Please confirm again on About us page did you upload the image for Mobile? If no then you have to upload image for mobile. As I figure out this is something banner image that is not selected for mobile device.