Mobile Pagination Not Auto-Scrolling to Top Using Ella Theme

Technical Q&A
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Topic summary

A user reports that pagination on their Shopify store (using the Ella theme) fails to auto-scroll to the top on mobile devices, while desktop functions correctly. A manual “scroll to top” button exists but they want automatic scrolling without requiring user interaction.

Current Status:

  • Issue confirmed as mobile-specific
  • Store URL shared: megapump.ie
  • Community member suggests the mobile pagination requires an additional function

Recommended Actions:

  • Contact Ella theme support (already done, awaiting response)
  • Consider hiring a developer if theme support doesn’t resolve the issue

The discussion remains open pending theme support’s response.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

Hi Shopify Community,

I’m experiencing an issue with pagination scrolling behavior that only occurs on mobile devices.

Current Behavior:

  • On desktop: Working correctly - automatically scrolls to top when clicking next page
  • On mobile: Not scrolling to top when navigating to next page
  • We have a “scroll to top” button implemented. “Scroll to top” button is working, but we want automatic scrolling without requiring user interaction. Don’t want customers to manually scroll or use the button when moving between pages
  • Using Ella theme

Has anyone encountered this mobile-specific pagination issue with the Ella theme? What could be causing the different behavior between desktop and mobile? Any suggestions for implementing automatic scroll-to-top on pagination for mobile devices?

Thank you in advance for your help!

2

Hello @MilenaDekar ,

That sounds strange.

If you need the opinion of the developers please share the store URL so they can check and write back to you.

And I suggest once writing to theme support as you are using a premium theme so I think they need to help you.

btw if nothing works then you need to hire a developer which can review and fix the issue for you.

Regards

Guleria

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3

my url:

https://megapump.ie/

thank you

4

It needs an additional function for mobile pagination.

btw its good to wait for theme support.

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5

Thank you. I have already contacted them and hope they will help.

1 Like