mobile theme problems URGENT cannot view site on mobile

Store Design

Topic summary

A Shopify store owner reported an urgent issue preventing their site (holdcom.com.au) from loading on mobile devices and within their WebView app. The problem affected multiple devices and browsers.

Resolution:

  • Another user identified the cause: a JavaScript conflict with Podium integration
  • Disabling JavaScript from Podium’s site allowed the mobile site to function normally
  • The store owner confirmed this fix resolved the issue

Key Details:

  • The owner pays $900/month for the Podium service causing the conflict
  • Recommendation was made to contact Podium to fix their integration
  • A third user suggested an alternative mobile app solution (Webvify), though this was unrelated to the core technical issue
Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Having weird issue last few days or so

Cannot view my site on mobile, tried multiple devices and browsers

I also have a WebView app which no longer works either

www.holdcom.com.au

Screenshot_20250407_090223_Opera[1].jpg
Screenshot_20250407_090223_Opera[1].jpg1080Ă—2316 81.4 KB

2

Are you able to pause/disable your integration with Podium?

If i disable Javascript from their site in my browser your site works fine.

not 100% but worth trying.

1 Like
3

You are an absolute legend!!

That was it! Not happy as I pay $900 a month for it

4

Well, it’s a good reason to force them to fix the problem…

1 Like
5

Hi dear,

You can use the Webvify service to convert your store into a mobile app.

It provides end-to-end support, from developing the app to publishing it on Google Play and the App Store. Furthermore, it requires no subscription — just a one-time payment, and you pay only after your app is released on the stores.

Give it a try!