mobile theme problems URGENT cannot view site on mobile

Topic summary

A Shopify store owner reported an urgent issue preventing their site (holdcom.com.au) from loading on mobile devices and within their WebView app. The problem affected multiple devices and browsers.

Resolution:

  • Another user identified the cause: a JavaScript conflict with Podium integration
  • Disabling JavaScript from Podium’s site allowed the mobile site to function normally
  • The store owner confirmed this fix resolved the issue

Key Details:

  • The owner pays $900/month for the Podium service causing the conflict
  • Recommendation was made to contact Podium to fix their integration
  • A third user suggested an alternative mobile app solution (Webvify), though this was unrelated to the core technical issue
Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.

You are an absolute legend!!

That was it! Not happy as I pay $900 a month for it