a few days before my billing period i tried to figure out how to cancel my subscription and it told me the password i used not even 5 minutes before was wrong so i had to change my password and it still told me it was an invalid email address and password. after a few minutes it just exited the page on its own so i thought i had cancelled the subscription but i just got another bill for shopify and I had already tried to cancel the subscription. Is there any way i can get out of this balance issue and continue deleting my account or am i going to have to spend another $40 before i can delete the account i already attempted to delete.
Hi there, @toxicsauced !
Thank you for your post and I apologize for the technical issues you’ve run into. I’m unable to look into this myself since I can’t provide account-specific support through the Community Forums, but I recommend reaching out via the Help Center where we can investigate the issue and look into providing a refund. When it comes to reaching out to our live support line, I’ll provide some steps here to make it easier:
- Head over to this link: Contact Shopify Support · Shopify Help Center
- Log in (recommended) or select I don’t have an account if you’re unable to log in
- Select the support topic that best suits your inquiry (such as Account or Store settings)
- Scroll down to where it says Get support and select one of the available support options
Please let me know if you have any other questions.