Motion theme video hero not working need help

Shopify Discussion

Topic summary

  • Issue: After adding a background video link in the Motion theme’s Video Hero section, the section shows only a black slab instead of the video.
  • Context: Motion is a Shopify theme; the “Video Hero” is the homepage hero banner designed to display a video background.
  • Latest update: A participant requested the store URL to diagnose the problem.
  • Outcome/Status: No solution yet. The thread is awaiting the store URL and further details to proceed with troubleshooting.
Summarized with AI on January 10. AI used: gpt-5.
1

i have added the background video link to the video hero section but it just shows a black slab, please help.

2

HI,

Can you share your store url