Move "VAT" section on a confirmation email template.

Technical Q&A
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Topic summary

A merchant received customer feedback that displaying “VAT 25%” alongside “Subtotal” and “Shipping” in confirmation emails creates confusion, making it appear as an additional charge rather than an included component.

Attempted Solution:

  • The merchant tried relocating the VAT section code in the email template but was unsuccessful.

Recommended Approach:

  • Navigate to Settings > Notifications > Order Confirmation and modify the HTML to position the VAT line below the total amount.
  • For complex liquid code or default Shopify template structures, consider using a third-party app like OrderlyEmails for enhanced layout control and formatting flexibility.

Status: Solution provided; implementation pending.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hello,

A customer gave me feedback on my confirmation email today. They found it confusing to display “VAT 25%” alongside “Subtotal” and “Shipping” because it makes it look like they have to pay more VAT.

I would like to move the “VAT 25%” to below “Total” in the confirmation email. I tried to relocate the code for the “VAT 25%” section, but it didn’t work. Is there any way to fix this?

Thanks!

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2

Hi @Siraengs

You can change the order confirmation email by going to Settings > Notifications > Order Confirmation. Change the HTML so that the VAT line comes after the total amount. This will make it easier to tell them apart. If you have complicated liquid code or liquid code that is handled by the default Shopify structure, I suggest using an app like OrderlyEmails. This gives you more control over the layout and formatting styles of the code.