Multi-Language Email Templates | Shopify triggers for sendout

Technical Q&A
1

Dear Shopify Support and community,

we run an international store, serving customers in German, Russian and English language.

Here I want to differentiate the email templates for each country, so German customers receive an order conifrmation, abandoned cart email, … in German while Russian customers receive them in Russian language.

I realized that shopify offers a feature in the backend to differentiate the templates:

Mstedler_0-1641882499494.png
Mstedler_0-1641882499494.png2800×1572 377 KB

My question:

Which conditions need to apply to trigger the emails in different languages? For example: which conditions need to be fulfilled in shopify to send a Russian abandoned cart email?

Unfortunately, I could not find any information on that.

Thanks for your support!

Best

Michael

PS: we are using langshop for translating the store.

2

You can edit your Self in which you want to send.
Modify the content into your Native language.

3

Thanks for the fast reply but this does not answer my question.

I want to know what is triggering different Emil templates - e.g., when is a German order confirmation sent and when a Russian?

May it be based on language the customer made the purchase with, the country for delivery, …? I could not figure it out manually so far.

4

@Mstedler
i know what you are asking and yes it to be hard changing the content by yourself. for that you can get help from shopify Support team.
I hope they will help you.

Let me know any thing you need help from me.