Multicolumn - Mobile showing incorrect number of columns

Store Design

Topic summary

A user reports a display inconsistency with a multicolumn section between mobile and desktop views. Desktop correctly shows 3 columns as configured in the customizer dashboard, but mobile displays 3 out of 4 columns—suggesting an extra “ghost” column that doesn’t exist in the settings.

The user has already attempted re-adding TNA (likely a theme or app component) without success.

Troubleshooting suggestions offered:

  • Share the store URL and screenshots for further diagnosis
  • Check the customizer for hidden blocks that might affect the total column count
  • Remove any non-visible blocks from the customizer, as hidden elements may still influence the display

The issue remains unresolved and awaits additional information or testing of the proposed solutions.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hi All,

When checking a multicolumn on my website on my mobile it shows 3 of 4 columns. When checking on my desktop PC only 3 columns shows. I only have 3 columns added through my customizer dashboard so desktop is correct.

I have tried re-adding TNA

So the mobile version is picking up a ghost column that does not exist.

Any help appreciated.

Thankyou

2

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3

@alborg

Please share your store url and screenshot of what you want!

Thanks!

4

Hello,

Could you check how many blocks you’ve added for this section in the customizer, even if some aren’t visible on the page? The total count might be affecting the display, even for hidden blocks. If you have four blocks, try removing the one that isn’t showing from the customizer and see if that resolves the issue.