Multicurrency orders paid via manual methods (e.g., bank deposit/transfer) are saved and emailed in the store’s base currency instead of the customer’s checkout currency.
Repro: Store currency = USD. Customer checks out in EUR, selects bank deposit, confirms. The order record and confirmation email show USD, not EUR.
Impact: Customers don’t know the EUR amount to transfer. Reported as a critical bug rather than a feature request.
Scope/Behavior: Works correctly with Shopify Payments; the issue appears limited to manual payment methods, which ignore the market/checkout currency.
Related context: Shopify supports draft orders in alternate currencies, reinforcing that currency specificity is expected.
Tried workarounds: Editing notification templates (e.g., replacing money_with_currency with money_without_currency and hardcoding a currency label like “EUR/PLN”). This only changes symbols in some places and does not convert amounts. An image shows multiple locations still displaying the original currency.
Status: No official Shopify response or fix provided in the thread; users are requesting updates. Issue remains open and unresolved.
Ah yes, you are right. I’ve only changed the sign but the ammount stayed in the other currency.
When using Shopify Payments everything is fine, only those manual methods are shown in the store currency and not market currency
Hope they do something about it soon
