I would like to setup an order email notification for staff only when the order has Notes present. Is there a way to set this up?
Topic summary
Main issue: Set up staff-only order email notifications that send only when an order contains notes.
Latest updates:
- Official support states there is no specific built-in method to trigger staff order emails based solely on the presence of order notes, but will pass the feature request to developers.
- A community member suggests a workaround using Shopify Flow (Shopify’s automation tool) with:
• Trigger: “Order Created”
• Condition: Check if the order has notes
• Action: “Send internal email” to notify staff
Key points:
- Proposed solution relies on Shopify Flow to automate conditional notifications.
- No confirmation from the original poster that the workaround was implemented or successful.
Status:
- Unresolved/ongoing. There’s a disagreement between official guidance (no direct method) and a community-proposed Flow-based approach.
Notes:
- No code or attachments provided. The suggested steps are conceptual and may require configuration within Shopify Flow.
1 Like
Hey @AnchorDist_EB .
Thanks for reaching out.
That is a great question! At the moment, there is not a specific method to have staff order email notifications to be sent only when an order has notes. However, I can certainly see the benefit of allowing your staff to be notified specifically by an order notification when notes are added to the order. I can mention this to our developers as a suggestion - we appreciate you taking the time to provide this feedback.
Let me know if you have any questions.
Yes, you can set up an order email notification for Shopify staff when an order has notes present by using Shopify Flow. Create a workflow with a trigger for “Order Created” and add a condition to check if the order contains notes. If the condition is met, use the “Send internal email” action to notify your staff. Let me know if you need more detailed steps!