Multiple Users / Profiles / Logins under one Shopify account

Shopify Apps

Topic summary

A merchant seeks a way to allow multiple users from the same business to log in and place orders under a single customer account in Shopify. Currently, Shopify only supports one email/password per customer account with no native account merging or multi-user access.

Key Challenge:

  • Multiple employees need access to order on behalf of their company
  • The merchant’s accounting system requires a single customer record per business to avoid duplicate entries
  • Orders must consolidate under one top-level business account regardless of which employee places them

Proposed Solution:
A developer offered the Doppelganger app, which links multiple customer accounts together and creates a combined overview page. However, it has significant limitations:

  • Doesn’t physically merge accounts in Shopify’s database
  • Linked accounts remain separate, so accounting software still sees multiple customers
  • Transferring orders between accounts creates new order dates and numbers, causing accounting/analytics issues
  • The planned feature to display combined order history on customer-facing pages was abandoned due to technical limitations

Current Status:
No viable solution has been identified. The discussion remains unresolved, with another user asking if a solution was ever found.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
8

Hi @Paul_vd_Dool ,

The accounting software pulls the order through when the order is marked as paid - so for card payments it’s automatic, for manual payments it’s when we mark as paid. Although I think we may be able to configure this differently, if it was required.

Could you explain a little more about your app, if I have one customers with two accounts and one order on each account, does “linking” the customers mean that it copies the order from one account to the other, and then delete the original order? If it did that, I think it could work nicely.

Kind regards,

Kieron

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