Multirow images look blurry

Shopify Discussion

Topic summary

Issue: Images placed in the Multirow section appear blurry on mobile, while the same images in the Multicolumn section look fine. The merchant has tried various fixes without success.

Assessment: Likely a theme-specific responsiveness/scaling issue—either from the original theme code or custom edits. Accurate diagnosis requires viewing the live page.

Requested info: Share the store URL and password (if protected) so the theme behavior can be inspected.

Suggested approach: Add a separate image_picker in the section’s schema specifically for mobile, allowing a different (higher-resolution or better-cropped) image for small screens.

Notes on terms:

  • Multirow/Multicolumn: Theme sections that lay out images/content differently and may use distinct responsive settings.
  • image_picker: A theme setting that lets the merchant select an image in the theme editor.
  • Section schema: The configuration that defines a section’s settings/inputs in the theme.

Status: Unresolved; awaiting store details. Open questions include the theme used and the image sizing/cropping settings applied in Multirow vs. Multicolumn.

Summarized with AI on December 24. AI used: gpt-5.
1

Any image I upload in the Multirow loses fidelity in the ‘mobile’ view. If I upload the same image in Multicolumn its fine.

I have tried everything I possibly can, researched, tried a few suggestions from the community etc with no luck.

Has anyone faced this problem before and if so any suggestions?

2

This behaviour is defined by your theme. Could be an error in the original theme code, or due to theme edits – need to see the actual page where it happens to be able to tell anything.

3

Hi,

Please provide the URL and password (if any) to check.

Adding a separate image_picker in your section schema for mobile view could be a solution.