Parent seeks a way to cancel a Shopify account unintentionally created by their 12-year-old; Shopify is requesting a payment to cancel, and the parent prefers proper cancellation over blocking the card.
Recommended steps to reach support:
Notes:
Status: No resolution reported yet; next action is to contact Shopify Support through the Help Center as outlined.
I’m looking for a phone number to contact shopify.
My 12 year old son some how started an account a couple months ago. They want a payment to cancel the account.
I can just cancel the payment card and walk away from this but rather get it canceled. Help.
You’d need to reach out to Shopify’s support directly for help with this.
Type in “i want to talk with a real person,” and then click the option for “I don’t have a store” at the bottom (as I’m presuming you don’t have the login details for the store your son created?).
If you do have the login details for the store your son created, then you can click the “select a store” option instead.
