MY 2nd Store Getting Terminated this time with no notice or email

Topic summary

A user’s second Shopify store has been terminated without any email notification or explanation. When attempting to access the account, they receive a permission error stating the account cannot view the page.

Key Details:

  • No communication from Shopify regarding the termination
  • This is the second occurrence; a similar issue happened one month ago with their first store
  • Still awaiting explanation for the previous account deactivation

Current Status:

  • Shopify support has escalated to supervisors with 1-4 business day resolution timeframe
  • Troubleshooting attempt (different browser/device) was unsuccessful
  • Issue remains unresolved with no clarity on cause
Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.

Hey Beulah just tried this it didnt work for me. Thank you for sharing.