My account has been deactivated over 1 week, still get no reply from Shopify account team

Shopify Discussion

Topic summary

Issue: Store deactivated for alleged Acceptable Use Policy (AUP) violations. An appeal was submitted, but more than a week has passed with no response from Shopify’s account team.

Actions taken: The poster contacted support about ten times in the past week; each interaction said the case was “escalated” as urgent, with no subsequent update. They also requested release of their domain to connect it to a new store; Shopify has refused. Ticket referenced: 4a1960b9-6e1d-47f1-92e5-81f41a309f75.

Current status and impact: No official reply or timeline has been provided. The inability to use the domain and the lack of communication are causing ongoing disruption and frustration.

Escalation outside the platform: The poster says they plan to publicize the experience via influencers on YouTube and TikTok.

Outstanding questions: What exact AUP violation is alleged; when the appeal will be reviewed; and under what conditions a domain can be released during an investigation.

Resolution: None. The thread remains open/ongoing.

Summarized with AI on December 14. AI used: gpt-5.
1

My Shopify store was deactivated over a week ago for alleged AUP violations, according to Shopify’s email. I submitted an appeal form to prove I did not violate any policies, but since then, I have heard nothing from Shopify. Despite contacting support ten times in the past week, where I was repeatedly told my case would be escalated as “urgent,” there has been zero response regarding my account status. My ticket is 4a1960b9-6e1d-47f1-92e5-81f41a309f75

What’s more frustrating is that Shopify has refused to release my domain, even after multiple requests. This restriction prevents me from connecting it to a new store, creating unnecessary obstacles and adding to my frustration. I feel that my appeal and requests are being ignored, and this delay is not only disruptive but incredibly disappointing. I got in contact with several infulencers on Youtube and Tik Tok and I decide to share this bad experience with more people to let everybody recognize how arrogrant and low-efficient Shopify is.

2

If you have read what I wrote, I have already contacted Shopify support for 10 times a week, you cannot ask me to contact Shopify 100/ 1000 times a day right? Shopify is a rotten and immoral company that tends to ignore clients’ requests obviously.