Hi all,
the same happened to me. Just submitted the documents they requested and waited patiently until they restored my shop. That happened literally 2 days after I posted this so I’m working like crazy now. Sorry for my late reply.
Topic summary
Issue: Multiple Shopify merchants report sudden account terminations under Section 7, often within hours or days of creating new stores with minimal or no products listed.
Common Pattern:
- Accounts suspended shortly after setup (sometimes within hours)
- Automated emails request business documentation (proof of address, incorporation certificates)
- Support chat provides limited information, only confirming cases are “under review”
- Affected merchants selling various products: jewelry, home/vehicle security equipment
Resolution Timeline:
- Successful restorations typically take 2-4 weeks after document submission
- Key strategy: Maintain regular contact with Shopify support and request case escalation
- Two users confirmed their shops were restored after submitting requested documents and persistent follow-up
Current Status:
- Some merchants considering migration to alternative platforms (BigCommerce mentioned)
- One user notes inability to create new stores after initial termination, possibly related to unpaid subscription issues
- Discussion remains active with merchants seeking guidance on appeal process