My Account Has Been Terminated Under Section 7 And The Store Was Brand New With Nothing On It.

Shopify Discussion
,

Topic summary

Issue: Multiple Shopify merchants report sudden account terminations under Section 7, often within hours or days of creating new stores with minimal or no products listed.

Common Pattern:

  • Accounts suspended shortly after setup (sometimes within hours)
  • Automated emails request business documentation (proof of address, incorporation certificates)
  • Support chat provides limited information, only confirming cases are “under review”
  • Affected merchants selling various products: jewelry, home/vehicle security equipment

Resolution Timeline:

  • Successful restorations typically take 2-4 weeks after document submission
  • Key strategy: Maintain regular contact with Shopify support and request case escalation
  • Two users confirmed their shops were restored after submitting requested documents and persistent follow-up

Current Status:

  • Some merchants considering migration to alternative platforms (BigCommerce mentioned)
  • One user notes inability to create new stores after initial termination, possibly related to unpaid subscription issues
  • Discussion remains active with merchants seeking guidance on appeal process
Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
7

Can’t be any worse than this