My Cart page is crashing and won't let me reach check out

Store Design
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1

Please help, I’m not sure what happened but as of yesterday I’m not able to check out from my website. The problem is when I get to the Cart page everything freezes and I can’t click anything until the page crashes. I’ve disabled apps to try to troubleshoot if an app is causing the crash but to no avail. I’m using the Colorblock Theme. and my website is www.bestbongz.ca, the page I’m having a problem with www.bestbongz.ca/cart

Thank you for your help this is driving me nuts!

2

If you’re experiencing issues with the checkout process on your website, particularly with the Cart page freezing and crashing, there are a few steps you can take to troubleshoot the problem in the Colorblock theme:

  1. Clear Cache: Clear your browser’s cache and cookies to ensure you’re not experiencing any conflicts due to cached data.

  2. Test in Different Browsers: Try accessing your website and going through the checkout process using different browsers (e.g., Chrome, Firefox, Safari) to see if the issue persists across multiple browsers. This will help determine if the problem is specific to a particular browser.

  3. Check Theme Settings: Review the theme settings in the Shopify admin to ensure that all settings related to the cart and checkout are properly configured. Pay attention to any customizations or changes you may have made that could be causing conflicts.

  4. Disable Custom Code: If you have added any custom code or made modifications to the theme’s code, temporarily remove or comment out the changes to see if the issue resolves. This will help identify if any custom code is causing the problem.

  5. Check for App Conflicts: Disable any recently installed apps or apps that are directly related to the cart or checkout process. Test the checkout process again to see if the issue persists. If the problem is resolved after disabling a specific app, reach out to the app developer for assistance or look for alternative apps that may provide similar functionality.

3

Hello @Jhnguyen90 ,

You can try to follow these suggestions to troubleshoot the issue:

  1. Check your theme’s settings: If you’re using a third-party theme, check the theme’s settings to make sure that everything is configured correctly. Make sure that the checkout process is enabled and that there are no conflicting settings that could be causing the issue.
  2. Test on different devices and browsers: It’s possible that the issue is specific to a certain device or browser. Test your website on different devices and browsers to see if the issue is consistent across all of them.
  3. Clear your browser cache and cookies: Sometimes issues with website functionality can be caused by cached data in your browser. Clearing your cache and cookies can help to resolve these issues.

Hope this can help. Let us know if you find anything

Ali Reviews team.

4

Hey there, curious to know did you solve your problem because I am having the same problem and nothing seems to help after follow all steps ?

5

hi didn’t get it to work, I just switched to Dawn theme. It’s much better and updated more often than colorblock