Hi all,
Since a couple of days clients of my store have been complaining that when they add to cart a product they land on a 404 page.
I tested it and indeed it is the case. I did some digging and it seems to come from a change in the cart URL.
Indeed the usual card is https://bogui.store/cart whereas now it became: https://bogui.store/en/cart.
Somebody could help me please?
Kind regards,
I tried a redirect of the en/cart link to /cart. Hope it will work. Nevertheless don’t think it would be the optimal solution.
Bests
Did you find out what was it?
No I did not. I just found a temporary solution by doing a redirect. I noticed also that all my add to cart buttons are now in English rather than French which is the only language of the website.
Hi @Blckgk
Did the merchant maybe update the theme file to a newer version before this happened? That could be a possible culprit.
Or is there any language apps installed on the store? Even if not technically in use, they may have pushed a change out.
I recommend reaching out to our authenticated support team for some assistance on this. They can review recent actions taken by apps installed on the store to see if that is a possible cause. To access our authenticated support, please follow this link: Shopify Help Center.