My classic debit card is declined for monthly plan that i have chose for my account

Retired Boards Appdev Subscriptions

Topic summary

  • Main issue: A user’s classic debit card is repeatedly declined when attempting to pay for a monthly plan.

  • Context: The post appears in a Subscriptions category with a payment-gateways tag, but no technical or billing details (card type, bank response codes, region, or error messages) were provided.

  • Latest update: A responder clarified this forum focuses on the Subscription API (developer-facing tools for managing subscription functionality) and cannot assist with account billing or payment processing issues.

  • Action item: The user was directed to contact Shopify’s customer support for billing/payment assistance.

  • Status: Unresolved within the thread; next steps depend on Shopify customer service handling the payment decline.

Summarized with AI on December 29. AI used: gpt-5.
1

I choose my plan but my classic debit card is declined every time

2

Hello @AnasNoman

This is the subscription API forum. Please reach out to Shopify’s customer service for help with your subscription.