Hello,
My customers can’t complete the checkout process on my store. I have PayPal and credit card with PayPal selected and the cards keep getting rejected. I really need help with this.
Hi @IslandVagabond ,
It seems you’re having trouble with the checkout process. Here are a few steps you can take to troubleshoot:
- Ensure that the credit card information is correct, including the card number, expiration date, and CVV. Double-check that the billing address matches the one on your card statement.
Make sure the card is not expired, closed, or blocked. You can also check with your bank to ensure there are no issues with the card. - Try removing and re-adding the payment method in your Shopify settings. Sometimes, reauthorizing the card can resolve issues.
- If the issue persists, consider offering alternative payment methods to your customers, such as other credit cards or bank transfers.