I just bought a domain through Shopify. At first it said pending SSL. Now that went away but now it says Needs Attention. It says I need to disable Cloudflare proxy but I do not have a clue how to disable it, any help will be appreciated. FYI when I go on the web, and type in my new domain, it seems as it goes through so I am wondering if the Needs Attention error will go away after a day or two. Please advise
Topic summary
Newly purchased Shopify domain shifted from “Pending SSL” to a “Needs Attention” status. The notice instructs disabling the Cloudflare proxy, but the buyer doesn’t know how and asks if the warning will clear after a day or two since the domain appears to load publicly.
Shopify staff advises contacting Support via the Help Center for direct assistance, noting they can’t view domain settings through the forum. No confirmation is provided on whether the alert resolves on its own.
- Key terms:
- SSL: the security certificate enabling HTTPS for the domain.
- Cloudflare proxy: a Cloudflare setting that routes traffic through Cloudflare; the notice says it must be disabled.
- Current status: Unresolved; no reported fix in-thread.
- Action items: Contact Shopify Support through the Help Center; verify and, if applicable, disable the Cloudflare proxy as prompted by the domain warning.
Hi, @Jaded-republic . I recommend reaching out to our support team through the Help Center here for more help with this. While we can’t see your domain settings here, we can review this with you in more detail through the Help Center.