is this resolved yet? Whom do we need to contact to raise a ticket? This is frustrating to see this when there are apps who can do this, then why not shopify?
Topic summary
Main issue: Facebook Shop via Shopify only shows one image per product variant; additional images do not sync.
Current status (most recent): Shopify staff (May 2024) confirm this is an expected limitation of the Facebook Sales Channel. No native fix; updates would appear in the changelog. Meta’s help suggests using a supplementary feed to add catalog data not supported by Shopify (e.g., multiple images per variant).
Workarounds reported:
- Facebook Commerce Manager (Catalog → Items → Edit): manually add photos per variant. One method that worked for some: delete the first image, re-upload it, then add extras; save and “Update Products.” Caveats: very time-consuming, may not be available for all items (some redirect back to Shopify), and any Shopify sync can overwrite changes.
- Custom feed/code (e.g., Czarto blog guide) to include missing attributes. Mixed success; maintenance-heavy, risky to update, and changes can be overwritten.
- Hiring freelancers to force multiple photos; images often don’t auto-update afterward.
User impact/sentiment: Strong frustration; example timing shows 34 minutes per listing with ~75 variants (≈113 hours for 200 listings).
Definitions: Facebook Sales Channel = Shopify’s integration to Facebook Shop; Commerce Manager = Meta’s catalog tool; supplementary feed = an additional data feed to enrich the catalog.
Resolution: Unresolved; limitation remains. Discussion ongoing.
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