My google domain ending in .com will not transfer into shopify

Technical Q&A

Topic summary

A user is unable to transfer their .com Google domain to Shopify due to two main issues:

Primary Problems:

  • Not receiving domain verification emails despite multiple requests (email spelling confirmed correct)
  • Cannot delete the domain to restart the connection process
  • Receiving an “Error fetching domain A record” message instructing them to check DNS provider settings

Recommended Solution:
A support representative suggests verifying DNS records are correctly configured:

  • Point the A record to Shopify’s IP address 23.227.38.65
  • Point the CNAME record with “www” to shops.myshopify.com
  • Delete any other existing A records
  • Change the A record name to the @ symbol

Next Steps:

  • If able to edit DNS records, make the above adjustments and retry domain verification
  • If unable to access DNS settings, contact Shopify Support directly for hands-on assistance

The issue remains unresolved and requires either manual DNS configuration or direct support intervention.

Summarized with AI on November 17. AI used: claude-sonnet-4-5-20250929.
1

I have not received a verification email no matter how many times i’ve requested & yes i verified the spelling. I also can’t delete the domain to start over with connecting it. please help

The message i’ve received as feedback is below:

Resolve these domain issues to ensure your Shopify site works for customers.

  • Error fetching domain A record: Open your domain provider’s DNS settings for and check that the record is
2

Hi @dynastybranding ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with your domain, to ensure this gets resolved. To confirm I’m fully understanding, can you edit your domains DNS Records?

If so, I’d encourage you to confirm that the DNS Records are correctly pointing to Shopify. To learn more about this, you can check out our Connecting Third-Party Domains document as it touches on this further.

These DNS Records include:

  • Point the A record to the Shopify IP address 23.227.38.65.
  • If necessary, change the Host name to the @ symbol.
  • Delete any other A records on the domain if there are any present.
  • Point the CNAME record with the name www to `shops.myshopify.com```

If you’re able to successfully make that adjustment to the A Record, I’d recommend attempting to verify the domain again to see if this helps to resolve.

Alternatively, if you’re unable to make any adjustments to the domains DNS Records, you will want to Contact Support. This will allow our support team to take a closer look and ensure it gets resolved as quickly as possible.

Please let me know if you have any other questions or concerns.